BOOKING, PAYMENT AND ACCOMMODATION RULES
1. General Provisions
1.1. In these rules, capitalized terms have the following meanings:
1.1.1. «Guest» or «Guests» – the Responsible Person and / or any other person staying in the Chalet at the invitation of the Responsible Person.
1.1.2. «Chalet» – the «Rifugio Verde» chalet, provided for temporary residence for a set fee.
1.1.3. «Responsible Person» - an individual or legal entity that paid for the reservation of the Chalet.
1.1.4. «Restaurant» - Restaurant «Rifugio del Monte», adjacent to the Chalet.
1.2. These rules establish the conditions for the accommodation of Guests in the Chalet. If an individual agreement is made to provide for the accommodation of a group of Guests, these rules shall apply to the extent they do not contradict to such an agreement.
1.2. These rules apply to all Guests, regardless of citizenship and length of stay, and in respect to terms of payment and liability for the Guest’s actions (omission to act) - to the Responsible Person, regardless of the organizational form and form of ownership.
2. Reservation of the Chalet
2.2. Payment for the reservation shall be made by the Responsible Person on the basis of the invoice sent by «Spitsyn Sergey Aleksandrovich» PE via e-mail or WhatsApp number indicated by the Responsible Person at the booking. In exceptional cases, booking of the Chalet without a reservation fee shall be allowed at the sole discretion of «Spitsyn Sergey Aleksandrovich» PE.
2.3. Cancellation shall be subject to the following conditions:
2.3.1. Cancellation of a booking 7 (seven) or more days prior to the scheduled arrival shall be carried out with a deduction of a penalty in the amount of 300,000 (three hundred thousand) tenge from the booking fee. In the event of insufficiency of the booking fee cancellation of a booking shall be subject to the payment of the specified penalty.
2.3.2. Cancellation less than 7 (seven) days before the scheduled arrival shall be subject to a deduction of 100% (one hundred percent) of the cost of stay during the initial night of accommodation.
2.4. Subject to paragraph 2.3. hereof a refund of money in the event of cancelation of a booking shall be made on the basis of:
2.4.1. a letter of the Responsible Person to the «Spitsyn Sergey Aleksandrovich» PE on cancellation of the booking with the indication of bank details for the refund; as well as
2.4.2. a photo of the document confirming the payment for the booking; as well as
2.4.3. a photo of the identity document (for individuals).
Refund shall be made within 5 (five) business days by a wire transfer to the bank account of the Responsible Person specified in the cancellation letter.
3. Payment for accommodation in the Chalet
3.2. Prices for accommodation in the Chalet shall be changed by «Spitsyn Sergey Aleksandrovich» PE at its sole discretion. However, the new prices shall not apply to the bookings made prior to the change of prices, provided the booking has been paid in accordance with the conditions hereof.
3.3. Check-in and check-out time:
- Check-in at 15.00;
- Check-out at 12.00.
3.5. Early checking out of the Chalet shall be conducted with deduction of payment for all days of stay declared at the time of booking. In exceptional cases, at the sole discretion of «Spitsyn Sergey Aleksandrovich» PE, a refund of a part of the accommodation fee may be carried out. The conditions of such refund shall be negotiated on a case-by-case basis. The refund (if any) shall be carried out by a wire transfer to the Responsible Person’s bank account, indicated in Responsible Person’s written notice to «Spitsyn Sergey Aleksandrovich» PE.
4. Conditions for Accommodation in the Chalet
4.2. «Spitsyn Sergey Aleksandrovich» PE shall be entitled to use the personal data of the Responsible Person and / or Guest(s) in cases provided for by the legislation of the Republic of Kazakhstan. For these purposes, «Spitsyn Sergey Aleksandrovich» PE shall have the right to keep copies of identity documents, provided that they are not disclosed to the third parties, except representatives of state authorities acting within their legal powers.
4.3. The number of Guests should not exceed 8 (eight) people, unless otherwise agreed with «Spitsyn Sergey Aleksandrovich» PE in writing.
4.4. Standard cleaning of the Chalet shall be carried out on a daily basis. Additional cleaning shall be carried out by written agreement with «Spitsyn Sergey Aleksandrovich» PE.
4.5. Payment for the Restaurant’s services shall be made at the cash desk of the Restaurant.
4.6. For the purposes of personal safety and safety of property Guests should:
- handle the property and equipment of the Chalet and the Restaurant with due care;
- turn off electrical appliances (except refrigerators), close the taps of plumbing fixtures, windows and the door to the Chalet before leaving the Chalet;
- comply with the rules of public order, sanitation and fire safety.
4.7. In order to ensure order and safety, Guests shall not be allowed to:
- take out decor items, interior items, etc. from the Chalet;
- keep animals in the Chalet without a written consent of «Spitsyn Sergey Aleksandrovich» PE;
- move furniture in the Chalet;
- pour water on to the stove of the Chalet sauna’s steam room;
- leave minors in the sauna and / or pool of the Chalet unattended;
- consume food and drinks in the steam room of the Chalet’s sauna;
- transfer the key to the Chalet to unauthorized person(s);
- store flammable, explosive, toxic, narcotic materials and substances in the Chalet;
- smoke in the Chalet;
- use heating devices in the Chalet, except for those provided by «Spitsyn Sergey Aleksandrovich» PE;
- hold events in the Chalet without the written consent of «Spitsyn Sergey Aleksandrovich» PE.
4.8. In the event of a fire alarm activation, representatives of the 'Spitsyn Sergey Aleksandrovich' PE are authorized to enter the Chalet to determine the cause. In this case, representatives of the 'Spitsyn Sergey Aleksandrovich' PE are required to knock or call at the door, and if the guests do not open the door within 5 (five) minutes, they are allowed to enter the Chalet using their own keys. If the fire alarm is triggered in the absence of the Guests, the representatives of the 'Spitsyn Sergey Aleksandrovich' PE undertake to inform the Guests about the incident.
4.9. «Spitsyn Sergey Aleksandrovich» PE shall be entitled to carry out video surveillance within the territory adjacent to the Chalet, store such video records and use them for the purposes of maintaining order and / or presenting to representatives of state bodies acting within their legal powers. There is no video surveillance inside the Chalet.
4.10. At least 30 (thirty) minutes prior to the expected checking out of the Chalet, the Responsible Person shall notify the representative of «Spitsyn Sergey Aleksandrovich» PE, return the Chalet’s keys, pay for additional services and compensate for the damage caused to the property of «Spitsyn Sergey Aleksandrovich» PE by the Guests (if any).
5. Responsibility
5.1. Responsibility for compliance with these rules shall be vested with each of the Guests, as well as other with the other persons invited by the Responsible Person or other Guests. Compensation for the damage caused to the property of «Spitsyn Sergey Aleksandrovich» PE shall be carried out by the Responsible Person.
5.2. The Nero Bianca LLP shall be entitled to collect the following penalties from the Responsible Person in the event of violation of these rules by the Responsible Person and/or any of the Guests:
5.2.1. for the loss of the Chalet key - 10,000 (ten thousand) tenge;
5.2.2. for violation of fire safety and public order - 100,000 (one hundred thousand) tenge;
5.2.3. for other violations of these rules - 30,000 (thirty thousand) tenge;
5.3. «Spitsyn Sergey Aleksandrovich» PE shall not be responsible for the operation of urban communications (light, water, heat, etc.) and shall not compensate for the damage caused by the unsatisfactory operation of urban communications.
5.4. «Spitsyn Sergey Aleksandrovich» PE shall be entitled to refuse providing services to the Responsible Person and / or Guests in the event of repeated or gross violation of these rules by any of the Guests and demand eviction from the Chalet. At the same time, «Spitsyn Sergey Aleksandrovich» PE shall have the right to withhold from the amount of payment for the Chalet the cost of services actually rendered, as well as the applicable fines provided for herein.
5.5. «Spitsyn Sergey Aleksandrovich» PE shall be released from liability for partial or complete failure to fulfill obligations if it was the result of force majeure, namely: fire, strike, acts of authorities, including in the event of a temporary suspension of the activities of LLP «Nero Bianca» by sanitary and epidemiological, fire and other service authorized for such actions, floods, earthquakes, wars and hostilities, as well as other obligations that «Spitsyn Sergey Aleksandrovich» PE could not foresee and prevent by reasonable forces, and which are beyond the control of «Spitsyn Sergey Aleksandrovich» PE, if these circumstances directly affected the fulfillment of «Spitsyn Sergey Aleksandrovich» PE's obligations.
5.6. Notwithstanding any provision of these rules, the failure of Guests to arrive due to the closure of the ski season and/or the cessation of operation of the road and/or cable car does not release the Responsible Party from the obligation to pay for accommodation in the Chalet as stipulated by these rules.
5.7. Other legal relationships not regulated herein shall be regulated by the legislation of the Republic of Kazakhstan.
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